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Shipping, Taxes and Returns/Exchanges

Shipping, Taxes and Returns/Exchanges

Shipping

Delivery options are as follows:

  • Canada: 5 to 10 days (Free)
  • United States: 5 to 14 days ($5)
  • International: 7 to 21 days ($10)

Express shipping can be requested for Canadian and US orders for an additional charge of $5. Delivery times are approximately half the delivery times listed above.

Taxes

For Canadian orders: The appropriate taxes of the province or territory that orders are being shipped to will be applied.
For US and international orders: No Canadian taxes will be applied on US or international orders. Import duties and taxes of import country (if any) are the responsibility of the buyer.

Availability of Stock

Bangers and Mash runs limited quantities of all of our styles. All orders are subject to availability.

If the item you wish to order is currently unavailable please email (orders@okar.ca) and we will notify you with the soonest availability and restock date.

Warranty

All items are posted with details on material and measurements. If you have concerns or questions in regards to the products please email (orders@okar.ca) us prior to completing your order.

Returns & Exchanges

TEST DRIVE GUARANTEE

FIRST TIME UNDERWEAR RETURNS/EXCHANGE
First time trying our undergear? Don’t worry we’ve got you covered. Give our underwear a shot and if you don’t like them, keep them as your spare pair. We’ll refund or exchange you the full value of the product (shipping and other charges are nonrefundable). Refunds and and exchanges are limited to one undergarment per first time purchaser (one per household) on non-promotional, non-discounted items only. To request a refund or exchange:

  • Step 1
    Check that the order is still within 14 days from the received date. If it has passed 14 days, the items are no longer returnable or exchangeable.
  • Step 2
    Please email (orders@okar.ca) us. Be sure to include your order number, the name and shipping address and we will send you another item of your choice or refund your money within 7 days of receiving your request.

ALL OTHER RETURNS
You can return or exchange all other items that are in their original condition (unwashed and unworn) or defective, within 14 days from the received date with the following exceptions:

  • No returns and exchanges on sale items
  • No returns and exchanges on any bottom undergarments. If you are unsure if your item falls under this category, please email (orders@okar.ca) us.

To return or exchange items at any time please use the following procedure:

  • Step 1
    Check that the order is still within 14 days from the received date. If it has passed 14 days, the items are no longer returnable or exchangeable.
  • Step 2
    Please email (orders@okar.ca) us and include your order number, the name and shipping address and we will review/confirm your return/exchange.
  • Step 3
    Once you’ve received confirmation, please package the item securely and return by insured mail. Be prepared to pay for return postage to ship your return/exchange merchandise. Shipping and postage charges are nonrefundable. Please allow up to 30 days for us to receive your return and process your request.
  • Step 4
    We will call or email you back to confirm the returned/exchanged items have been received, and when to expect your exchange item and/or when to expect your refund credit.

WRONG ADDRESS / MISSED DELIVERIES
In the unfortunate event that we are unable to successfully deliver your shipment, such as for a wrong address or a return to sender. We will request via email new delivery details and attempt a 2nd delivery.  After either two failed delivery attempts or 14 days pass without a reply to our email request for delivery details we will fully refund the purchase less actual shipping costs incurred.

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